21 - 22 June, 2016
International Conference Centre, Suzhou, China

Main Conference Day 1 - Tuesday 21 June 2016

08:20 - 09:00 Morning Refreshment and Registration

09:00 - 09:20 Opening Remarks from the Chairman

Ben Huang - Global Business Services Center Head Panalpina
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Ben Huang

Global Business Services Center Head
Panalpina

09:20 - 10:00 Next stage of shared services centre: Effectively implementing the shared services & outsourcing concept to achieve real finance transformation

Yancong Sun - Director of Global Financial Cloud ZTE

Ø How the SS&O model can help finance department to adapt to theon-going economic volatility across the globe?

Ø Navigating ways for finance leaders to make considerable impact on SS&Obusiness model to increase top line of the entire business

Ø Grounding business decisions with sound financial analysis by generatinginsights from SSC data

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Yancong Sun

Director of Global Financial Cloud
ZTE

10:00 - 10:40 Developing an end-to-end performance evaluation system to collect information needs for core business objectives

Ben Huang - Global Business Services Center Head Panalpina

Ø Identifying the most important KPIs for employee performance andorganizational risk

Ø Organizing visualisation process to better interpret your KPIs andadjusting subject to business objectives

Ø Re-examining the existing KPI systems regularly to ensure the criteriaare in line with your corporate goals

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Ben Huang

Global Business Services Center Head
Panalpina

10:40 - 11:10 Networking Break

11:10 - 11:50 Case Study from DHL: Implementing e-invoicing for further efficiency improvement to catch up with the fast-paced global economy

Soo Ching Ching - Director, Finance Excellence - Express Asia Pacific DHL Express APAC

Ø Identifying the commonpitfalls of e-invoicing transformation at the planning stages

Ø Preparing the technologysupport for smooth transformation to e-invoicing

Ø Maximizing the benefits bygreater visibility and manual work reduction

Ø Gaining buy-in fromsuppliers to achieve end-to-end efficiency improvement

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Soo Ching Ching

Director, Finance Excellence - Express Asia Pacific
DHL Express APAC

11:50 - 12:30 Roundtable Discussion: How to invest in process excellence in procure-to-pay (P2P) process in FSSC to achieve efficiency improvement

Ø Implementing process excellence projects from conceptualized ideas, resulting in cost reduction

Ø Revamping metrics methodology and operational governance model for multiple processes across different sites globally

Ø Sustaining the process excellence and spreading the transformation for different sites globally

12:30 - 13:40 Lunch and Network Break

13:40 - 14:20 Panel Discussion: Tackling challenges of SSC after the first three years for efficiency improvement and governance enhancement

Ben Huang - Global Business Services Center Head Panalpina
Yancong Sun - Director of Global Financial Cloud ZTE
Helen Qian - APAC Centre of Technical Accounting Manager Honeywell

Ø Identifyingcommon challenges of SSCs after the first three years

Ø Strengtheningcorporate governance by getting senior management buy-in on communicationacross functions

Ø Enhancingplatform integration to enable effective communication but ensure data security

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Ben Huang

Global Business Services Center Head
Panalpina

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Yancong Sun

Director of Global Financial Cloud
ZTE

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Helen Qian

APAC Centre of Technical Accounting Manager
Honeywell

14:20 - 15:00 Developing a strong management team with leadership and devoted culture to create high performance teams to add value to business

Jessica Feng - HR Manager Eaton Corporation Suzhou Branch

Ø Designing effective training program to take the lead of business culture and processtransformation

Ø Strengthening capabilities to accelerate career move oftalent in SSCs

Ø Created an inclusive and diversified culture to gain employees respect andengagement

Ø Developing customized coaching plans and leisure timeactivities to make life in SSCs colorful

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Jessica Feng

HR Manager
Eaton Corporation Suzhou Branch

15:00 - 15:30 Networking Break

15:30 - 16:30 Roundtable Discussion: Transforming your SSC into a strategic business partner by getting the strategies & tools right

In this session participants will be divided into groups of 10 for an interactive discussion on the strategies to transform your shared services centre into a real value-adding partner

Ø Whatvalue-adding processes are there in your shared services center?

Ø Howto use a data oriented approach to provide insights than just data?

Ø TopIT tools in store to help with in-depth data analytics and efficiencyimprovement

16:30 - 17:10 Transforming the focus from transactional process to in-depth analytics to climbing up the value chain

Xu Gao - Deputy Head of Finance Shared Services Center Continental Automotive Holding

Ø Taking initiative from transactional accounting processes to process automation and value-adding business

Ø Driving business value through in-depth analytics on the data resources in FSSC

Ø Identifying the value-added services to provide to internal customers as a strategic business partnery

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Xu Gao

Deputy Head of Finance Shared Services Center
Continental Automotive Holding

17:10 - 23:59 Closing Remarks by Chairman and End of Day 1

Ben Huang - Global Business Services Center Head Panalpina
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Ben Huang

Global Business Services Center Head
Panalpina